Shipping policy

At ZEND, we aim to deliver your order safely and on time across Pakistan.
🚚 Delivery Areas
We currently offer delivery across Pakistan through reliable courier services.
📦 Processing Time
Orders are usually processed and dispatched within 1–2 business days after confirmation.
⏱️ Delivery Time
Major cities: 2–4 business days
Other areas: 3–5 business days
Delivery time may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
💰 Shipping Charges
Free delivery
📞 Order Confirmation
For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.
🔄 Delivery Issues
If your parcel arrives damaged or you receive an incorrect product, please contact us as soon as possible after receiving the order. We will review the issue and assist you according to our return/exchange policy.
📍 Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and contact number. ZEND is not responsible for delays caused by incorrect or incomplete information.
📩 Contact Us
For any shipping-related questions, please contact our customer support team through WhatsApp or the contact details provided on our website.